Refund policy

At PinkLeaf, we value your satisfaction and are committed to providing high-quality products. If you’re not fully satisfied with your purchase, please review our return and refund policy below:

• Eligibility for Returns:
  You can return a product if:

  • It arrives damaged, defective, or not as described.
  • It is in its original condition, with all tags and packaging intact and unopened.

• Return Window:
  Returns must be initiated within 7 days of receiving your order.

• Return Process:

  1. Contact us via the Contact Us section on our website or send us a direct message on Instagram with your order details and reason for the return.
  2. Once your request is reviewed and approved, we will provide instructions for returning the product.
  3. Ensure the product is securely packaged to avoid damage during transit.

• Refunds:
  Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved:

  • Refunds will be processed to your original payment method within 7 days.

• Non-Returnable Items:
  For hygiene reasons, products that have been opened, used, or tampered with cannot be returned.

We are here to assist you with any concerns! If you have questions about your return, feel free to contact us through the Contact Us section or Instagram.